FAQs

Q. What is Cashify?

Cashify is an online platform that enables customers to unlock a fair price for their old and used gadgets. Users can sell their old or used gadgets like Smartphones, Laptops, Tablets, Gaming Consoles, Desktops, LEDs, LCDs, and many more to come.

Q. How do I sell my mobile, laptop or desktop etc on your website/application?

Log on to Cashify.in and search for your gadget. Answer a few basic questions in reference to the condition of your gadget and generate an instant price quote through our online calculator, post which we will assure the quote of your gadget. If you agree to sell, continue to schedule a pick up by entering your contact details and our representative will pick up your gadget within 24 to 48 hours and pay instant cash at your doorstep.

Q. Do I need to have an account on Cashify?

As much as we dislike those typical long process of online registration, we have put in our best efforts to keep registration process limited to minimal details. This has been done in order to know that a genuine buyer is seeking our services. You can just fill in the required details on our website or else you can directly login from your Facebook or Google Plus account.

Q. How are you different from classified websites like OLX and Quikr?

Cashify offers ultimate convenience to its customers which reflects in our dedicated services. We do not offer just a platform but an end to end service wherein, problems like posting an ad, dealing with multiple buyers and bargaining, gets eliminated. Instead, we offer privacy, instant cash, free home pickup and an assured sale which are just a click away from the customers.

Q. Can I buy from Cashify?

Currently, we only buy old and used gadgets. However, we will keep you updated if we introduce any such service in future.

Q. What do you mean by Assured Sale?

By Assured Sale, we mean that once you get a price for your gadget on our website, we assure its sale within 2 working days. The price is valid only once you have confirmed your intent to sell. Any quote given on earlier date may or may not remain valid on the current date.

Q. I bought a mobile for Rs. 25,000/- just 10 days ago. I want to sell it but the price offered is too low. I am expecting Rs. 24,000/- for it.

When a gadget is bought and then sold a few days later, it is not feasible for a professional buyer to offer a high price for as it falls under the category of ‘used’. In such case, it is better to sell the gadget to a friend than to a professional buyer as the gadget loses 25 to 50% of its value from the time when it was bought.

Q. I can’t find my gadget’s model on your website. What can I do?

  1. Currently, we might not be accepting a few models or brands. However, you can still drop a mail to us at support@cashify.in and we will surely figure out a way to assist you in selling your gadget.

Q. My gadget is kind of falling apart and is in a bad condition. Would you still want to buy it?

Of course we’ll buy it! Let us know the details about the gadget and once you submit the details on our website, you will get an ‘Instant Quote’ based on its current condition.

Q. My phone’s screen is broken/ physically damaged but is less than 12 months old. Will it be considered under warranty?

As per the warranty condition, a gadget is considered out of warranty if it’s physically damaged/ screen is broken. Hence, these kind of gadgets will be considered out of warranty.

Q. I bought my phone in USA and now want to sell it off. Will you buy it? Also do you buy locked phones or CDMA Phones?

We do buy gadgets that are bought outside India but we do not consider it in warranty period even if you have a valid bill with it. This is because most of the gadgets bought outside India have warranty valid in the country of origin and not in India. Also we do not buy locked or CDMA phones.

Q. If my gadget model/ brand is not present on your website how can I get a quote for it?

In case you’re not able to find your gadget on our website, please drop an email at support@cashify.in with the gadget’s brand, model, configuration and its current condition. On receiving your email, we will get back to you as soon as possible with the quote.

Q. In which cities do you have direct pick up services?

We have direct pick up service in the following cities:

cities

Apart from the above mentioned cities, we are in the process of expanding in more cities. Also note that during some instances we may not be able to do direct pick and it is not necessary that pick up for all the categories of gadgets will be available in the cities mentioned above. In all such circumstances, our team will keep you informed and follow up regularly.

Q. What do you mean by direct pick up? Will I get cash instantly?

Direct pick up means our service engineer or our representative will come right to your doorstep to physically evaluate your gadget’s condition. They will verify whether the conditions you mentioned while generating the quote matches the physical condition or not. In case the condition of your device matches to the description provided, hard cash will be paid instantly to you at that moment itself.

Q. How can I sell my gadget if there is no direct pick up service available in my location?

Currently, we are not servicing in few cities due to the non- availability of the direct pick up service. On the contrary, we will surely keep you updated as and when the pickup services are available in your city. Simply send your request to info@cashify.in with your City/Pin code details and on the basis of enough requests received from that particular city, we will then start our services in that particular arena.

Q. What if the details of the gadget does not match during direct pick up with what I mentioned on the website?

In such a scenario, our technician will the actual condition of the gadget and re-quote the price accordingly. In case you agree to accept the new price, we will pay you the re-quoted amount. If you don’t agree with the new price quote, then there will be no service charges and the truncation will be cancelled.

Q. Will you charge me for picking up my gadget?

Not at all. We strive to provide convenience to all our customers absolutely free!

Q. What is the cost of services provided by Cashify?

Absolutely nothing! From picking up your call to delivering instant cash at your doorstep, Cashify’s services are free to use.

Q. Is pick up available on Sundays as well?

Absolutely yes! We offer our free pick up services from Monday to Sunday between 9.30 am to 7 pm (except on public holidays).

Q. Do I have to send my gadget for pre-testing before the final sale?

Absolutely Not! This is the exact reason why our technicians come to pick up the gadgets and test the them on the spot. You can sell your phone and get the instant cash up-front.

Q. Do I need to furnish the original bill too?

In case your gadget is under warranty from the company then you need to provide us the original bill. Apart from that, you will have to provide a copy of your ID proof and sign an Indemnity Bond provided by our representative.

Q. What if my gadget is under warranty and I have lost the bill?

In such a condition we will consider your product to be more than a year old and price the gadget accordingly. This is done as we will not be able to claim the warranty (if required) without the bill.

Q. Why do you need copy of my id proof for selling my gadget?

This is a legal requirement as we need to file a proof of ownership of each and every old gadget that we buy. This also prevents selling of stolen goods. The indemnity bond which you sign simply states that you are the owner of the gadget which you are selling.

Q. Will you still buy my gadget if I don’t feel comfortable sharing my id proof?

In simple words, the answer is No. We need to establish a proof that you are the legal owner of the product that we’re buying. This is necessary to keep stolen goods out of Cashify’s environment. To make sure that your id proof is not misused, please cross it and write the details of gadget being sold on it.

Q. How do I schedule a pick up for my gadget?

Once you have generated a price quote for your gadget on our website, all you have to do is click on “Schedule a Pick Up” tab and fill in your contact details. We will then get in touch with you shortly to pick up the gadget and deliver instant cash.

Q. Do I need to include all the power cables/Accessories/Bills/Box etc?

If you have them, then yes! If you don’t have the respective accessories, then make sure you check the box while filling up details on the website. This will make sure that there is no delay in expediting your request.

Q. In a condition wherein the price is re-quoted and I don’t agree to it, will there be any visit charges?

Once again, No! Our services are 100 percent free during the entire process.

Q. I have sensitive information stored on my gadget. Should I erase it myself?

It is strictly advisable that you clean all your data from your gadget. Although we initiate steps towards ensuring that all the data is fully erased and reformat every gadget, it is still advisable indeed to erase all data yourself. You can also ask our representative for help regarding the same during the pick up.

Q. In a condition wherein the price is re-quoted and I don’t agree to it, will there be any visit charges?

Once again, No! Our services are 100 percent free during the entire process.

Q. Can I get my gadget back post selling it on Cashify?

Unfortunately No! As per our terms and conditions, customers can’t claim their gadget once it is sold on Cashify. It is not feasible for the firm to return any gadget that has been sold already.

*Reading terms & conditions before selling any gadget is highly advisable to all the customers.

Q. How will I receive the buyback amount?

Once you have scheduled the pick up, we will deliver the cash right at your doorstep. In some cases wherein the customers prefer to get an instant bank transfer, we transfer their buyback amount via fund transfer instantly.

Q. What do you do with these old or used gadgets?

We along with our partners refurbish these gadgets so that they get an extended life. By extending the gadget’s life, we not only promote reuse of electronics but also make it economical for a lot of people to buy high priced gadgets. For the ones which are broken or non repairable we use them for spare parts. After all this, the leftover parts are sent to our recycling partners for recycling.

Q. Do you buy everything yourself or do you have partners?

At Cashify, we have mission to help people sell their old gadgets easily and as fast as possible. In order to achieve this goal, we have a network of professional buyers in various cities who buy these gadgets on our behalf and on our terms and conditions. For our customers, the process and the price remains the same. All our partners are trained to deliver the same level of services as we do.

Q. How and when can I reach customer care?

Our customer care support is available at your service throughout Monday to Sunday from 9.30 am to 8.30 pm. For any assistance or clarifications, you can call us at 9555-657-657 or drop an email at support@cashify.in.