The Prime Minister of India, Narendra Modi has launched a unified platform app for digital access to multiple government services. The UMANG (Unified Mobile Application for New-age Governance) app was unveiled at the fifth edition of the Global Conference on Cyberspace on 23 November in New Delhi. The app will be available for both platforms Google Play Store and Apple App Store for free.
The app is actually focused on making the e-governance ‘mobile first’ in India. It includes access to a variety of e-services which are provided by the different levels of government across the country. The services are also provided by Central, State, local bodies, and agencies of the government on many platforms which include, web, SMS, and IVR channels alongside other major platforms for communication.
Quite a few of these features of the app are also integrated with the Digital India services. These include Aadhaar, DigiLocker, and PayGov.
According to the description provided on the Google Play Store, any new service will automatically be included in the app. The app also has the ability to allow the users to discover, download, and access all of the government services easily in one place all from the comfort of your mobile phone.
The data is taken from the app and is saved in an encrypted format. Many popular services are available on the app like My Pan for queries related to PAN, NPS (National Pension System), PMKVY ( Pradhan Mantri Kaushal Vikas Yojna), AICTE, CBSE, Passport Seva and more.
The app’s homepage displays your recently viewed services, new services and also the recently updated services as well. There’s also some trending services section and top-rated services which are present along with the suggested services. The UMANG app has demarcated three sections on the top which are Home, Favorite (shows marked favourite services), All Services (further includes Central and State section) and there are also a list of States to choose from, which would be for the services provided by a particular state. Also, the notification and help tabs lie on the top right of the Home page of the app.
Present on the top left corner of the UMANG app is three bar buttons that take the user to another section that includes Profile setting, Service Dictionary, Transaction History, DigiLocker and Settings of the app. A new user will be able to register on the app by entering his/her mobile number or linking the app with their Aadhaar details.
Even though the user gets a single interface in their hands, there is still a lot of work going on behind the scenes. The backend plugs into different departments for various ministries as well as state governments.
PM Modi has claimed the approach will encourage competition between the various departments so as to provide a better service to the end user. During the well-publicized launch of UMANG, he said, “This integrated approach will add an automatic layer of ‘peer performance pressure’, in the working of these departments.”