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Frequently Asked Questions

Mobile Repair FAQs Related Questions

  • Answer:Our team generally resolves an issue within 48 hours to 72 hours. You will get acknowledged and our team will close your queries as soon as possible.read more

  • Answer:We would love to ensure that this does not happen, but in case it does, you can reschedule the order anytime. Please let us know your preferred time and location, and we will reschedule your service request accordingly. In the unlikely event that you wish to cancel the request, please connect via Chat or write…read more

  • Answer:It is definitely on the cards but for now, we only offer the services listed on our platform. Please let us know in advance for any issue with your device and, we will try our best to help.read more

  • Answer:The replacement will take place at your preferred location, be it your home or office. We just need a table/chair setup near a power plug outlet to sit and get to work. However, please ensure there is a power plug nearby for us to use some of our tools.read more

  • Answer:Each repair service (screen, mic, battery, speaker, receiver, charging port) takes about 30-60 minutes approximately since your phone is handled by trained and efficient professionals, you can relax while it is being repaired. We will ensure everything is done perfectly!read more

  • Answer:Only the best quality parts qualify our testing and grading process. Rest assured that all parts used by us are 100% compatible with your device. Only a device manufacturer’s authorized service provider can claim their parts as original. ScreenPro uses AAA top quality compatible parts for any repair service. The functionality and sensitivity of the…read more

  • Answer:We are available all 7 days of the week, 10AM to 6PM. We try our best to be as responsive as possible. In case you don’t manage to reach us on our helpline, please write to us at screenpro@cashify.in. We’ll get back to you real soon!read more

  • Answer:We don’t cover any kind of physical/water damage to the parts provided. If there is any mishandling/tampering of the parts that is observed by our expert technicians it will not be covered under warranty.read more

  • Answer:We, at ScreenPro, are working hard on expanding to all major cities in India. If you’d like ScreenPro to come to your city, write to us at screenpro@cashify.in and we’ll make sure we’re with you as soon as possible.read more

  • Answer:ScreenPro operates in all major cities as of now. These are: GurgaonChandigarh NoidaChennaiFaridabadDelhiMumbaiGhaziabadHyderabad Bangalore. More cities will be added soon.read more