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Frequently Asked Questions

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  • Answer:You can change your pickup address but only if its in the same pincode. If you wish to change your address to somewhere beyond that then please cancel your current order and place a fresh one.

    You can change your pickup address but only if its in the same pincode. If you wish to change your address to somewhere beyond that then please cancel your current order and place a fresh one.

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  • Answer:In some rare instances, the final amount told to you after inspection of your device might be lower than what you were initially quoted on the website or app after your self-inspection of the device. This is because the condition of your mobile determined by our Cashify agent is different from the one you described.…

    In some rare instances, the final amount told to you after inspection of your device might be lower than what you were initially quoted on the website or app after your self-inspection of the device. This is because the condition of your mobile determined by our Cashify agent is different from the one you described. For example:

    1. Your phone’s screen might have some scratches or other display reproduction problems.
    2. The battery life of the device might be low, or it may have charging issues. 
    3. The phone’s speakers may not be functioning properly, hence outputting lower volume or clarity. 
    4. The camera’s lenses might be scratched or dust may have crept inside the camera housing, which reduces photo quality. 
    5. Various other components like WiFi or Bluetooth not working, audio jack not working, etc. 

    If any issue comes up that you didn’t describe in your self-assessment of the phone, then our Cashify agent will inform you of the same and that can affect the price we offer you for the phone. But rest assured knowing that we constantly strive to get you the best value for your product at all times!

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  • Answer:Via the Cashify website:  Login to your Cashify account.Click on “orders” from the profile dropdown menu.Click “see details” for the order which you wish to reschedule.  Click on “reschedule”.  Select the new date and time that suits you, and kindly provide us with a reason for rescheduling.  Via Cashify’s Android and iOS app: Go to…

    Via the Cashify website: 

    • Login to your Cashify account.
    • Click on “orders” from the profile dropdown menu.
    • Click “see details” for the order which you wish to reschedule. 
    • Click on “reschedule”. 
    • Select the new date and time that suits you, and kindly provide us with a reason for rescheduling. 

    Via Cashify’s Android and iOS app:

    • Go to “orders”. 
    • Select the order which you would like to reschedule, then click “order details”. 
    • Tap on “reschedule”.
    • Select your preferred date and time, then kindly provide us with a reason for rescheduling. 
    • That’s it, your pickup has now been rescheduled. 
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  • Answer:On Cashify website: Log into your account.Go to Orders, then click on “See Details” for the order you wish to cancel. Below order details, click on “Cancel”. Provide a reason for the cancellation from the options, or write down your own. Click “Confirm”, then select “Yes” on the popup. That’s it, your order is now…

    On Cashify website:

    • Log into your account.
    • Go to Orders, then click on “See Details” for the order you wish to cancel.
    • Below order details, click on “Cancel”.
    • Provide a reason for the cancellation from the options, or write down your own.
    • Click “Confirm”, then select “Yes” on the popup.
    • That’s it, your order is now cancelled.

    On Cashify Android and iOS App:

    • Go to “Orders”.
    • Choose the order you wish to cancel and click “Order Details”.
    • Click on “Cancel Order”.
    • Provide us with a reason for the cancellation, then click “Confirm”.
    • Tap “Yes” on the popup.
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  • Answer:In order to ensure that the phone you are selling is yours, we need an identity and address verification. Don’t worry, this is an easy process, where all you have to do is present any of the following ID proofs to the Cashify agent when he shows up to inspect and collect your device. We…

    In order to ensure that the phone you are selling is yours, we need an identity and address verification. Don’t worry, this is an easy process, where all you have to do is present any of the following ID proofs to the Cashify agent when he shows up to inspect and collect your device. We accept:

    1. Aadhaar Card
    2. Driving Licence
    3. Voter ID

    We hope that you will comply with us for a safe and secure mobile selling experience, thanks!

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  • Answer:Via Cashify website:  Login to your account. Click on “orders” from the profile dropdown menu.Choose the order you wish to select and click “see details”. In the Price Summary section, click “change payment mode”. Select your new preferred mode of payment from the dropdown menu, and enter the details.  That’s it! Any payment will now be…

    Via Cashify website: 

    • Login to your account. 
    • Click on “orders” from the profile dropdown menu.
    • Choose the order you wish to select and click “see details”.
    • In the Price Summary section, click “change payment mode”.
    • Select your new preferred mode of payment from the dropdown menu, and enter the details. 
    • That’s it! Any payment will now be credited to your new mode of payment. 

    Via Cashify app:

    • Go to “orders”.
    • Tap on “see details” on the order for which you want to change the mode of payment.
    • Tap “price breakup & payment mode”
    • Tap “change payment mode”.
    • Select your new mode of payment and enter the details. 
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