I haven’t received my payment yet. What are my next steps?
Payments are initiated instantly after you share the OTP with the Cashify agent. After the OTP authentication is successful, your payment is processed via your selected payment method:
- If you picked Instant Bank Transfer, the payment is initiated from Cashify’s end immediately after the sale. The payment will be made to the account number you’ve provided on your Cashify profile. A delay may occur due to bank timing restrictions or technical errors. We will share a transaction number or additional identifiable information with you for confirmation.
- If you haven’t received your Voucher payment, this may have occurred if you provided an incorrect mobile number. Vouchers are sent to the mobile number stored on your Cashify profile. If you haven’t received your voucher instantly, get in touch with Cashify’s customer care by emailing us at firstname.lastname@example.org or chat, and we’ll be happy to help.
- If you picked Wallet payment, the payment will be made to your e-wallet account.
How to delete your Cashify IOS Account
My mobile phone is not listed on the website. What to do now?
What more can we sell on Cashify except selling old phones?
Should I delete all data from phone before selling the phone to you?
Will you take Dead mobiles too?
Are there any models of phone you do not buy?
How much time do you take to arrange the pickup?
What if my phone is under warranty and I have lost the invoice?
What if my pickup is delayed?
Can I sell my phone without providing any ID proof? I don’t want to share a copy of my documents.