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I haven’t received my payment yet. What are my next steps?

Payments are initiated instantly after you share the OTP with the Cashify agent. After the OTP authentication is successful, your payment is processed via your selected payment method:

  • If you picked Instant Bank Transfer, the payment is initiated from Cashify’s end immediately after the sale. The payment will be made to the account number you’ve provided on your Cashify profile. A delay may occur due to bank timing restrictions or technical errors. We will share a transaction number or additional identifiable information with you for confirmation.
  • If you haven’t received your Voucher payment, this may have occurred if you provided an incorrect mobile number. Vouchers are sent to the mobile number stored on your Cashify profile. If you haven’t received your voucher instantly, get in touch with Cashify’s customer care by emailing us at or chat, and we’ll be happy to help.
  • If you picked Wallet payment, the payment will be made to your e-wallet account.