Frequently Asked Questions

Buyback FAQs Related Questions

1) How to delete your Cashify IOS Account
Answer:To delete your account please go through the following steps – Open the Cashify App and tap on the profile icon at the bottom right Select “My Account” then tap on “Delete My Account” Confirm the “Deletion Request” through OTP sent on your registered mobile number Account will be deleted successfully within 15 days In…
To delete your account please go through the following steps –
1. Open the Cashify App and tap on the profile icon at the bottom right
2. Select “My Account” then tap on “Delete My Account”
3. Confirm the “Deletion Request” through OTP sent on your registered mobile number
4. Account will be deleted successfully within 15 days
5. In case of any pending order(s), please cancel them first to proceed.
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2) My mobile phone is not listed on the website. What to do now?
Answer:In such cases, please contact us by email at store@cashify.in. We shall respond to you within one business day and try to rectify the issue as soon as possible.
In such cases, please contact us by email at store@cashify.in. We shall respond to you within one business day and try to rectify the issue as soon as possible.
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3) What more can we sell on Cashify except selling old phones?
Answer:Cashify lets you sell old phones, tablets, laptops, gaming consoles, DSLRs, earbuds, desktops, TV, smart speakers and more.
Cashify lets you sell old phones, tablets, laptops, gaming consoles, DSLRs, earbuds, desktops, TV, smart speakers and more.
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4) Should I delete all data from phone before selling the phone to you?
Answer:We recommend you delete all the personal data and also remove the SIM and memory card form your phone. But, just in case you haven’t, then it’s not a problem at all. Because before going ahead with any further procedure, we ensure that our technical expert has wiped out all the available data from the…
We recommend you delete all the personal data and also remove the SIM and memory card form your phone. But, just in case you haven’t, then it’s not a problem at all. Because before going ahead with any further procedure, we ensure that our technical expert has wiped out all the available data from the device.
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5) Will you take Dead mobiles too?
Answer:Yes, we take broken and dead mobiles if you are selling mobile phone on Cashify. However, it might affect the overall quote of the phone.
Yes, we take broken and dead mobiles if you are selling mobile phone on Cashify. However, it might affect the overall quote of the phone.
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6) Are there any models of phone you do not buy?
Answer:No, Cashify buys almost all phones; please find a list of handsets on our website or the app we buy.
No, Cashify buys almost all phones; please find a list of handsets on our website or the app we buy.
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7) How much time do you take to arrange the pickup?
Answer:Cashify tries to get the pickup done within the next 24-48 hours after placing the order, except Sunday or public holidays.
Cashify tries to get the pickup done within the next 24-48 hours after placing the order, except Sunday or public holidays.
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8) What if my phone is under warranty and I have lost the invoice?
Answer:In this case, the device will be considered to be more than a year old, and the price shall be quoted accordingly. It is mandatory to submit an invoice to claim any kind of warranty.
In this case, the device will be considered to be more than a year old, and the price shall be quoted accordingly. It is mandatory to submit an invoice to claim any kind of warranty.
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9) What if my pickup is delayed?
Answer:Usually, it doesn’t happen, it may happen due to some unforeseen circumstances. But we will update you with the real-time pickup status. In case of delay, please contact us by email at store@cashify.in. We shall respond to you within one business day and issue a refund/ fresh order.
Usually, it doesn’t happen, it may happen due to some unforeseen circumstances. But we will update you with the real-time pickup status. In case of delay, please contact us by email at store@cashify.in. We shall respond to you within one business day and issue a refund/ fresh order.
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10) Can I sell my phone without providing any ID proof? I don’t want to share a copy of my documents.
Answer:Sorry, but Cashify needs ID proof to confirm your identity. Once you sell the old phone, the agent will ask for your Government ID for verification. Cashify accepts Aadhar Card.
Sorry, but Cashify needs ID proof to confirm your identity. Once you sell the old phone, the agent will ask for your Government ID for verification. Cashify accepts Aadhar Card.
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