Frequently Asked Questions

Buyback FAQs Related Questions

• 1) Will the pickup executive tamper with my phone while checking?

  Answer:Rest assured, your phone will be in safe hands throughout the process. Please be informed that in order to thoroughly inspect the device, the pickup executive will have to take the tempered glass off your device. read more

• 2) Can I sell my financed device or a device bought using EMI?

  Answer:All financed devices or devices purchased on EMI will only be eligible for sale once they are free from the installments. You will, however, have to share an NOC issued by the finance provider stating the same at the time of pickup.read more

• 3) How do I opt out of the Cashify SMS program?

  Answer:Just send the SMS “CHYSTOP” to 567678. On WhatsApp, reply STOP if you do not want to hear from us on Whatsapp.read more

• 4) I bought a new phone for Rs. 25,000/- ten days ago. I am expecting Rs. 24,000/- for it but Cashify is giving very low value for it?

  Answer:When you buy a gadget and sell it in a few days, please don’t expect an ‘almost original’ price for it, as the device now falls under the category of ‘used’. For a professional buyer, the product has already lost 25- 50% of its value when you bought it.read more

• 5) What kind of tests are run on my phone and why?

  Answer:All the tests that we do are listed here: HardwareSoftwareScreenButtonsOtherIMEICalling CheckPressure sensorCamera burst testBluetoothWifiDevice age (auto)Touch Calibration3.5 mm JackBillBatteryDevice age (manual validation)Screen CheckFacial recognitionHeadphonesCharging PortID lockScreen Physical ConditionBrand Lock / icloud lockChargerFront CameraDevice rootScreen FunctionalityScreen-lock or passwordBoxBack CameraIs the operator lockedHome buttonIs IMEI / TAC authenticMicrophoneAccelerometerBack buttonIs the device stolenProximityRecent App buttonBill authenticityVibratorVolume buttonsWarranty statusGyroscopePower…read more

• 6) What do you do with my old phone?

  Answer:Once a phone is sold to us, we refurbish it and rectify whatever issues it might have. Following which, we sell these devices to retailers so that they can be further sold to customers looking to buy second-hand devices.read more

• 7) How can I remove/uninstall the Cashify app? Can I delete my Cashify account from the app?

  Answer:To uninstall the Cashify app from your Android smartphone: Head over to the settings menu on your Android smartphone. Enter the Apps section. Head over to the settings menu on your Android smartphone.Enter the Apps section. Tap on Cashify, and then Uninstall. Alternately, if your phone permits, you could tap and hold the Cashify app on your app screen, and drag…read more

• 8) Are there any charges for the additional features on the Cashify app?

  Answer:All the features on the Cashify app are entirely free to the users and do not attract any charges.read more

• 9) Where can I download the Cashify app? What are the minimum requirements?

  Answer:The Cashify app is available on both the Android & iOS platforms. It can be download for iOS from the App Store here, and for Android devices from the Google Play Store here. Android minimum requirements:  Android 4.1 or later.At least 15 MB of free storage space on the device. iOS minimum requirements: iOS 9.0 or later.At…read more

• 10) How much data can I transfer using the data transfer feature?

  Answer:There’s no limitation on the Cashify app in terms of the amount of data you can transfer. It is only limited by: The storage space on the receiver deviceread more