If your previous order was cancelled due to a policy violation (e.g., multiple orders from the same customer/address within a month), you will not be able to participate in the exchange program until the policy allows for a new exchange (i.e., after the one-month period has elapsed from your last successful or cancelled attempt, assuming you meet all other eligibility criteria as an end-customer). Attempting to create new orders under the same details may result in further cancellations.

If your exchange order is cancelled, Cashify will not proceed with the pickup of your old device, and you will not receive any exchange value or the associated exchange bonus for it. The purchase of your new Google Pixel device remains separate and unaffected by the exchange cancellation.

As stated in the program terms, if an order is flagged as suspicious by Cashify or identified as created by a retailer, the order will be cancelled at Cashify’s discretion. While we understand your concern, these decisions are final to protect the integrity of the program.

Cashify has internal mechanisms to identify suspicious activity. This may include, but is not limited to: 

• Multiple exchange orders placed by a customer with the same name and address within a short period (e.g., within the same month). 
• Orders exhibiting patterns typically associated with commercial reselling rather than personal use. 
• Any other activity that Cashify, at its discretion, deems to be a violation of the program’s terms and conditions for end-customers.

Cashify may cancel an order if it is flagged as suspicious or if they determine that the order was created by a retailer, not an end-customer. This is a strict policy to maintain the integrity of the exchange program.

Yes. You will receive the invoice from Cashify shortly after your exchange device has been picked up by the agent successfully. Your invoice will be emailed to the registered email address and can also be obtained through the Cashify app.

No, for the new smartphone purchase you have made, you may exchange only another working smartphone. No other categories of devices are currently available for exchange.

No. You may instead cancel the current exchange order and ask the buyback specialist to create a new order for the other device. The new exchange order will not include the exchange bonus provided by the brand.

To get the best value for your exchange device, we recommend you declare the exact condition of your device at the time of exchange. The total exchange value you receive comprises the exchange device value and exchange bonus (if any) provided by the brand.

The exchange value provided when you place your order is an estimated value. The final value of your device will be determined after a thorough evaluation at your doorstep. A new or revised value may be offered based on the actual condition of the device upon inspection.