On Wednesday, Apple launched its new ‘Shop with a Specialist over Video’ service in India. This feature allows customers to engage in one-on-one video calls with expert Apple Specialists. These specialists provide tailored product recommendations, help compare various models, explore purchase options, and offer in-depth insights into Apple devices. So, read ahead to learn mote about this.
Apple Shop With A Specialist Over Video Call
The tech giant announced that its Specialist over Video service enables customers to connect with an Apple Store employee through a secure one-way video call.
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While the Apple Specialist appears on video, customers will interact using audio only. This service is available in India through the Apple Store on both iOS and Android, only in one language. During the call, customers receive personalized advice, compare different product models, and learn about available purchase options to find the best Apple device for their needs.
Timings Of The Service And Other Details
The Shop with a Specialist over Video service is accessible to customers in India from 10 AM to 7 PM IST, Monday to Friday, via apple.com/in/store in English. According to Apple, an iOS device is not required to use the service. Through this platform, customers can shop directly for Apple products and services, receive personalized recommendations, save and organize favorites, learn about retail programs, discover the latest device features, and enjoy convenient delivery options with multiple pickup choices. So, enjoy the Shop With A Specialist video services and take professional assistance.
By introducing video consultations, Apple further enhances its hybrid retail approach. Customers in India now have the flexibility to shop in-store, online, via the Apple Store app, or receive real-time support through video calls. Whether selecting a device, exploring payment options, or comparing products, this service aims to streamline the decision-making process for Apple shoppers.
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