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Frequently Asked Questions

Buyback FAQs Related Questions

  • Answer:After logging in and heading to your Cashify profile, you may notice several options on the left side of your screen. These include: The ‘My Profile’ section contains all your basic information – such as your username, email address and your phone number. The ‘My Address’ section contains all your pickup addresses stored with Cashify.The ‘My Orders’ tab stores a record…

    After logging in and heading to your Cashify profile, you may notice several options on the left side of your screen. These include:

    1. The ‘My Profile’ section contains all your basic information – such as your username, email address and your phone number. The ‘My Address’ section contains all your pickup addresses stored with Cashify.
    2. The ‘My Orders’ tab stores a record of your current orders, past orders and any pending orders as well.
    3. The ‘My Payments’ options stores your transaction history with Cashify, along with your saved card and wallet details.

    ‘Devices under warranty’ shows you the devices that you may plan on selling and whether they are under warranty. You can add your devices here by entering their IMEI number.


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  • Answer:We’re continuously hard at work expanding to other cities across India and should be available in your city very soon. Please let us know which city you’d like us to expand to next at support@cashify.in. We’ll do our best to service you asap.

    We’re continuously hard at work expanding to other cities across India and should be available in your city very soon. Please let us know which city you’d like us to expand to next at support@cashify.in. We’ll do our best to service you asap.

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  • Answer:Apart from all major cities, Cashify also serves across over 1500 cities. Do visit us on www.cashify.in and search for your city on the locations tab to check availability near you. *Please note that Cashify operates in INDIA ONLY at the moment.

    Apart from all major cities, Cashify also serves across over 1500 cities. Do visit us on www.cashify.in and search for your city on the locations tab to check availability near you.

    *Please note that Cashify operates in INDIA ONLY at the moment.

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  • Answer:To use Cashify’s coupon codes on your device sale, refer to this section. For Cashify offers, please keep a watch on the New Offers section on the Cashify website, wherein you will find the way you can avail the offers. The same is also available on the What’s New section.

    To use Cashify’s coupon codes on your device sale, refer to this section.

    For Cashify offers, please keep a watch on the New Offers section on the Cashify website, wherein you will find the way you can avail the offers. The same is also available on the What’s New section.

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  • Answer:Cashify regularly launches campaigns, offers and coupon codes across all its supported devices. Our campaigns are designed to offer you more value for your device and run for varying lengths throughout the year. To stay updated on these campaigns, keep an eye on the What’s New section on our website where we announce them along…

    Cashify regularly launches campaigns, offers and coupon codes across all its supported devices. Our campaigns are designed to offer you more value for your device and run for varying lengths throughout the year. To stay updated on these campaigns, keep an eye on the What’s New section on our website where we announce them along with their details, terms and conditions.

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  • Answer:A warranty is valid only in the presence of a legitimate invoice. If you have lost your device’s invoice, it will be considered more than a year old, and you will receive a corresponding price quote. Only Indian invoices are considered for the purpose of validating warranty. All items with a non-Indian invoice will be…

    A warranty is valid only in the presence of a legitimate invoice. If you have lost your device’s invoice, it will be considered more than a year old, and you will receive a corresponding price quote.

    Only Indian invoices are considered for the purpose of validating warranty. All items with a non-Indian invoice will be considered out of warranty.

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  • Answer:Broken devices are considered out of warranty since warranty conditions are subject to no physical damage. A broken device can be sold on Cashify but will be considered out of warranty.

    Broken devices are considered out of warranty since warranty conditions are subject to no physical damage. A broken device can be sold on Cashify but will be considered out of warranty.

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  • Answer:Cashify does not accept carrier-locked devices or CDMA devices. We only purchase unlocked gadgets with no built-in restrictions.

    Cashify does not accept carrier-locked devices or CDMA devices. We only purchase unlocked gadgets with no built-in restrictions.

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  • Answer:Cashify will buy gadgets purchased internationally, but such devices will not be considered under warranty even with a valid bill. Most gadgets tend to have their warranty valid only in their country of sale. So, Cashify’s price for your international device will factor in the lack of a valid warranty.

    Cashify will buy gadgets purchased internationally, but such devices will not be considered under warranty even with a valid bill. Most gadgets tend to have their warranty valid only in their country of sale. So, Cashify’s price for your international device will factor in the lack of a valid warranty.

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  • Answer:We’d love to know how we can make your reselling experience even better. At Cashify, we’re always listening to ensure you complete a transaction with both a fair amount of money and a great experience. This isn’t possible without the support, and of course, feedback on your experience. If you’d like to share anything with…

    We’d love to know how we can make your reselling experience even better. At Cashify, we’re always listening to ensure you complete a transaction with both a fair amount of money and a great experience. This isn’t possible without the support, and of course, feedback on your experience. If you’d like to share anything with us at all, simply email us at support@cashify.in.

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