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Frequently Asked Questions

Buyback FAQs Related Questions

  • Answer:There are multiple ways to get in touch with Cashify Customer Support team: On the web: Click on the dotted menu icon on the top right, followed by Contact Us.The best way to get a hold of us via chat, via track your order.

    There are multiple ways to get in touch with Cashify Customer Support team:

    • On the web: Click on the dotted menu icon on the top right, followed by Contact Us.
    • The best way to get a hold of us via chat, via track your order.
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  • Answer:If you have questions related to your order, please head over to the Order FAQs.If you have queries on payments, please head over to the Payments FAQs.If you’d like to understand how referrals work, check out the Referral FAQs.To know when your device or location may be listed on Cashify, check out the Inquiry FAQs.To…

    • If you have questions related to your order, please head over to the Order FAQs.
    • If you have queries on payments, please head over to the Payments FAQs.
    • If you’d like to understand how referrals work, check out the Referral FAQs.
    • To know when your device or location may be listed on Cashify, check out the Inquiry FAQs.
    • To better understand how the Cashify App works and how you can navigate it, head over the App FAQs.
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  • Answer:Your referral amount will be credited to your Paytm account instantly after your referral completes their first transaction using your referral code. Cashback delays or failures could occur if KYC or minimum-KYC has not been completed on your Paytm account. For any questions, please drop an email to Cashify customer care at support@cashify.in. Your referral bonus…

    Your referral amount will be credited to your Paytm account instantly after your referral completes their first transaction using your referral code. Cashback delays or failures could occur if KYC or minimum-KYC has not been completed on your Paytm account. For any questions, please drop an email to Cashify customer care at support@cashify.in. Your referral bonus will be credited to the Paytm account associated with your registered mobile number.

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  • Answer:Earn more by referring.  Refer your friends and family to sell their devices on  Cashify, and you can earn Rs. 150/- into your Paytm account. This feature is available on both the Cashify apps (iOS and Android). Here’s how it works: Simply head over to the side menu on your Cashify app, and tap Refer…

    Earn more by referring.  Refer your friends and family to sell their devices on  Cashify, and you can earn Rs. 150/- into your Paytm account. This feature is available on both the Cashify apps (iOS and Android). Here’s how it works:

    • Simply head over to the side menu on your Cashify app, and tap Refer & Earn.
    • On the referral page, tap Proceed,  and you’ll see the referral code that you can share with your friends.
    • Tap Share to send your referral code to friends using any of your apps.
    • Your friends need to sign up on Cashify using your referral code. You will then be awarded Rs. 150 Paytm cash in your account after their first successful transaction.


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  • Answer:On the Cashify app: Open the side-menu and tap Refer & Earn.On the referral screen that follows, tap the My Earnings section.This page will display all your successful referrals, along with the referral amounts earned and the date of these earnings.

    On the Cashify app:

    1. Open the side-menu and tap Refer & Earn.
    2. On the referral screen that follows, tap the My Earnings section.
    3. This page will display all your successful referrals, along with the referral amounts earned and the date of these earnings.
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  • Answer:At the moment, Cashify supports Paytm, Airtel Payments Bank as Wallet payment options. We’ll incorporate more wallet options soon.

    At the moment, Cashify supports Paytm, Airtel Payments Bank as Wallet payment options. We’ll incorporate more wallet options soon.

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  • Answer:This is a computer generated receipt that’s sent to the email address you have provided on your Cashify profile after the sale is complete. If you have not received a receipt from us after the sale, head over to this section to diagnose why that might be.

    This is a computer generated receipt that’s sent to the email address you have provided on your Cashify profile after the sale is complete. If you have not received a receipt from us after the sale, head over to this section to diagnose why that might be.

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  • Answer:The Wallet payment method involves Cashify making the payment for your used device to an electronic wallet account selected by you at the time of placing the order. Wallet accounts may be identified by your email address and/or phone number. After the agent is satisfied with the state of the device and its condition is…

    The Wallet payment method involves Cashify making the payment for your used device to an electronic wallet account selected by you at the time of placing the order. Wallet accounts may be identified by your email address and/or phone number.

    After the agent is satisfied with the state of the device and its condition is verified, the final amount payable to you is transferred to your wallet’s account.

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  • Answer:If you would like to receive the payment for your phone in the form of Amazon Gift Card, select the Voucher payment method.  Cashify will then share voucher codes with you after a successful sale. The value of these vouchers can be loaded on to your account on Amazon. Voucher payout values may be higher…

    If you would like to receive the payment for your phone in the form of Amazon Gift Card, select the Voucher payment method.  Cashify will then share voucher codes with you after a successful sale.

    The value of these vouchers can be loaded on to your account on Amazon. Voucher payout values may be higher than that of other payment options, and you will be paid the entire amount via the voucher. For example, if you sell your smartphone for Rs 10,000 and select a voucher with an extra 7% value, you will receive a voucher worth Rs 10,700.

    After the agent is satisfied with the state of the device and the condition is verified, the amount is paid via a transfer of the voucher to your registered email address. There are other payment options too – such as cash and wallets – supported by Cashify.

    To confirm the transaction, Cashify will text an OTP (one-time password) to your registered mobile number for confirmation. The voucher is then sent to your mobile number. Please provide a valid mobile number.

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  • Answer:Using coupons, you can earn extra money for selling your device. This will be paid via the payment method you select (Instant Cash, Bank Transfer, Vouchers, Wallets) Coupons are redeemed by entering coupon codes on the order page once you are shown the price quote for your device.Feed in the coupon code in the coupon…

    Using coupons, you can earn extra money for selling your device. This will be paid via the payment method you select (Instant Cash, Bank Transfer, Vouchers, Wallets)

    • Coupons are redeemed by entering coupon codes on the order page once you are shown the price quote for your device.
    • Feed in the coupon code in the coupon box and hit Submit.
    • If verified, your price quote will be updated.
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