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    Answer:

    We provide Free Replacement on manufacturing defects, wrong product delivered and/or physical damage. Please intimate us on store@cashify.in within 7 days of receiving the product (in the case of manufacturing defect/wrong product received). In the case of damaged product received, we offer a 24-hour FREE Replacement for Mobile Accessories.
    We request you to include relevant images showing the defective/ damaged product and we shall promptly ship a replacement to you. Cashify maintains high QC standards with all its sellers and it is our utmost priority that you receive the best quality products only.

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    Answer:

    No, Cashify does not levy any kind of shipping fee or charges for the orders above Rs. 500/ There is a nominal charge or fee applied for orders below Rs. 500.

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    Answer:

    A product usually takes 3-10 business days to be delivered.

    Most of our orders are dispatched in 2 working days. If a particular item runs out of stock, we’ll offer you the option of a refund or replacement with a similar product of equal or higher value. Post dispatch of your order, you will receive a tracking ID where you can track the status of your order. If you have any questions about the expected delivery period for your order, please email us at store@cashify.in.

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    Answer:

    We accept all VISA & MasterCard branded cards for payments. Moreover, we accept payments via Net banking, RuPay, Freecharge, Mobikwik & Airtel Money. Cash on Delivery is currently unavailable for all orders. In case of any issues regarding payment/ payment failure, please write to us at store@cashify.in.

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    Answer:

    You can reschedule the order anytime. Please let us know your preferred time and location, and we will reschedule your service request accordingly. In the unlikely event that you wish to cancel the request, please connect via Chat or write to us at support@cashify.in. Because Cashify offers service as per your convinience.

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    Answer:

    If the issue is one of the issues listed on our platform, we are happy to help and you will be charged accordingly. Please let us know in advance for any issue with your device and we will try our best to help.

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    Answer:

    Whenever we deliver your product, the invoice is sent along with it. You also receive a soft copy for the same. In case, you haven’t received it, send us an email at store@cashify.in, & we shall share the invoice with you again.

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    Answer:

    Cashify Repair uses AAA-grade top quality compatible parts for any repair service. Only the best quality parts qualify our testing and grading process. However, we do not claim original parts as only authorised manufacturer can claim the same. But the functionality and sensitivity of the parts that Cashify uses are at par with their original counterparts. Hence, we provide a 6 months warranty on screen repair & 3 months warranty on other spare part repair. Please note, back panel change is not covered under warranty.

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    Answer:

    Currently, no such option of part-payment is available in Refurbished Mobiles. You will have to make complete payment in one mode only. You can use any one of these payment modes to pay for your order.

    1. Visa Card
    2. Master Card
    3. Net Banking
    4. RuPay etc.

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    Answer:

    Cashify is available to its users throughout the week from 10 AM to 6PM. In case you don’t manage to reach us on our helpline, please write to us at support@cashify.in. We’ll get back to you real soon!

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