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Frequently Asked Questions

Buyback FAQs Related Questions

  • Answer:The Bank Transfer payment method involves Cashify making the payment for your used device directly to your bank account. Cashify’s agent will verify the condition of your device with the information provided by you, and initiate the payment via an instant transfer to your bank account. After the transaction completes successfully, Cashify texts you an…

    The Bank Transfer payment method involves Cashify making the payment for your used device directly to your bank account. Cashify’s agent will verify the condition of your device with the information provided by you, and initiate the payment via an instant transfer to your bank account.

    After the transaction completes successfully, Cashify texts you an OTP. This OTP is to confirm that the exchange has taken place, following which the transfer is made to your account by our representative.

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  • Answer:The Instant Cash payment method, refers to Cashify making the payment for your device in cash. The Cashify agent will be handing you the cash payment for your used device at the time of the pickup. Before completing the payment, the Cashify agent will verify the condition of your device with the information you submitted…

    The Instant Cash payment method, refers to Cashify making the payment for your device in cash. The Cashify agent will be handing you the cash payment for your used device at the time of the pickup. Before completing the payment, the Cashify agent will verify the condition of your device with the information you submitted at the time of scheduling the pickup.

    There are other payment options too – such as bank transfers and wallets which are supported by Cashify.

    After a successful transaction, Cashify will text an OTP (one-time password) to your registered mobile number. This OTP is to confirm that the exchange has taken place, following which the cash payment is made to you.

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  • Answer:Payments are initiated instantly after you share the OTP with the Cashify agent. After the OTP authentication is successful, your payment is processed via your selected payment method: If you picked Instant Bank Transfer, the payment is initiated from Cashify’s end immediately after the sale. The payment will be made to the account number you’ve…

    Payments are initiated instantly after you share the OTP with the Cashify agent. After the OTP authentication is successful, your payment is processed via your selected payment method:

    • If you picked Instant Bank Transfer, the payment is initiated from Cashify’s end immediately after the sale. The payment will be made to the account number you’ve provided on your Cashify profile. A delay may occur due to bank timing restrictions or technical errors. We will share a transaction number or additional identifiable information with you for confirmation.
    • If you haven’t received your Voucher payment, this may have occurred if you provided an incorrect mobile number. Vouchers are sent to the mobile number stored on your Cashify profile. If you haven’t received your voucher instantly, get in touch with Cashify’s customer care by emailing us at support@cashify.in or chat, and we’ll be happy to help.
    • If you picked Wallet payment, the payment will be made to your e-wallet account.
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  • Answer:Before your device sale is complete, the Cashify agent will verify the condition of your phone against the details you originally provided. This is to determine that the price originally quoted to you is the best price for your device. This verification will involve: Checking the device’s screen,Battery life,Speakers,Cameras andOther components – chargers, disk drives (for laptops),…

    Before your device sale is complete, the Cashify agent will verify the condition of your phone against the details you originally provided. This is to determine that the price originally quoted to you is the best price for your device. This verification will involve:

    • Checking the device’s screen,
    • Battery life,
    • Speakers,
    • Cameras and
    • Other components – chargers, disk drives (for laptops), if any

    If there is a difference between the conditions specified by you and the phone’s condition at the time of pickup, the final amount paid to you may change. The change depends on the condition of your device. Rest assured – it will remain the best (and fair) price for your device in its condition.

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  • Answer:As a Cashify customer, you retain complete authority over the transaction. You can choose to cancel the sale, reschedule the sale, or even decline our price at any time. If there is a discrepancy between the price offered to you and the one quoted by us, it could be due to a variety of reasons…

    As a Cashify customer, you retain complete authority over the transaction. You can choose to cancel the sale, reschedule the sale, or even decline our price at any time. If there is a discrepancy between the price offered to you and the one quoted by us, it could be due to a variety of reasons listed here. If you aren’t satisfied with the price, you can decline the sale at any time. However, we’d like to point out that the price for your device is likely to be the best and fairest in the market!

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  • Answer:Receipts are automatically generated after the completion of a sale and emailed to the customer on their registered email address. They may be delayed due to technical errors, or if: You entered an incorrect email address in our records.You did not provide an email address to Cashify. If you haven’t received your receipt after the…

    Receipts are automatically generated after the completion of a sale and emailed to the customer on their registered email address. They may be delayed due to technical errors, or if:

    • You entered an incorrect email address in our records.
    • You did not provide an email address to Cashify.

    If you haven’t received your receipt after the sale, please get in touch with Cashify’s customer care here.

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  • Answer:Your device loses value over time due to a variety of factors. Its age, the brand value, and supply and demand. Certain brands may lose resale value quickly with time, while nearly all devices will shed some of their value as they get older. Damage and malfunctioning parts will also impact the price quote you…

    Your device loses value over time due to a variety of factors. Its age, the brand value, and supply and demand. Certain brands may lose resale value quickly with time, while nearly all devices will shed some of their value as they get older. Damage and malfunctioning parts will also impact the price quote you receive.

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  • Answer:Once you have selected your device, filled in details about its condition, warranty, and other parameters, Cashify will offer the best available price quote for the device. After you decide to proceed with the sale, fill in your pickup address and the time. Now, schedule your pickup by selecting the date and the time of…

    Once you have selected your device, filled in details about its condition, warranty, and other parameters, Cashify will offer the best available price quote for the device. After you decide to proceed with the sale, fill in your pickup address and the time.

    • Now, schedule your pickup by selecting the date and the time of the day.

    Once done, hit Confirm, and choose your Payment mode – where you can select between Bank Transfers, Vouchers, or Wallet Transfers.

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  • Answer:After our agent arrives at your doorstep for the pickup, a physical inspection of the device is required to complete the sale. This inspection seeks to verify: The condition,The quality, andThe warranty of your device. If the results of our inspection do not match the details shared by you, the amount paid may be lower…

    After our agent arrives at your doorstep for the pickup, a physical inspection of the device is required to complete the sale. This inspection seeks to verify:

    • The condition,
    • The quality, and
    • The warranty of your device.

    If the results of our inspection do not match the details shared by you, the amount paid may be lower than the value originally quoted. We assure you that it will remain the fair, competitive quote that Cashify consistently offers.

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  • Answer:It is not possible to change the sale price for a device once you have placed your order. If you’ve filled in inaccurate details for your device, cancel the sale. You can book a pickup again with the correct details. There are no charges for such cancellations and rebooking.

    It is not possible to change the sale price for a device once you have placed your order. If you’ve filled in inaccurate details for your device, cancel the sale. You can book a pickup again with the correct details. There are no charges for such cancellations and rebooking.

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