Refurbished Warranty Policy
WSA: Warranty Service Agreement for the Covered Product, the terms and conditions of which have been set out in this document.
We, Us, Our: the issuer of WSA i.e. Cashify
You, Your: the person to whom We are issuing – WSA.
Coverage Start Date: this is the date when customer received the delivery from retailer but should not exceed 15 days from Cashify’s Invoice date.
Coverage Amount: the maximum coverage amount of Cashify WSA
Coverage Term: this is the tenure of coverage of WSA which is mentioned on the box or while purchasing the device.
Coverage Type: this defines the level of coverage. Specified explicitly our WSA’s will NOT cover Accidental Damage from Handling or by any other nature.
Our WSA does not include any Accidental Damage or Fluid Damage by any nature even if explicitly covered under Manufacturer warranty.
Purchase Price: the purchase price of the Covered Product specified on the Invoice
Invoice: the original invoice that has been issued to You by a certified/authorizedVendor/Retailer for the Covered Product for which there is a WSA
1. INTRODUCTION – WHAT IS COVERED
a) Under this WSA, if a Covered Product suffers a breakdown at any time during the term of Your WSA, the Covered Product will be repaired or replaced at the discretion of Cashify. A device containing similar features will be provided if a device of the same make and model is not available at the time the replacement is supposed to be made.
b) This WSA effectively transfers the risk of failure from You onto Ourselves upto the Coverage End Date, while ensuring standardized repair service for your devices. The WSA is limited only to the manufacturing/workmanship defects in the Covered Product.
c) Accessories & Battery have warranty coverage for only up to 3 months.
2. WHAT IS NOT COVERED
This WSA does not cover the following components or specific conditions
a) Physical or accidental damage of any kind that causes internal or external components to malfunction.
b) Malfunction issues arising on account of liquid/water damage.
c) Issues arising out of wear and tear of the Covered Product.
d) Issues or costs arising due to unauthorizedunauthorised repairs carried out on the Covered Product, improper usage and defects due to electrical wiring, plug(s), switches, etc.
e) Breakdown on account of use of any accessories not originally provided by the manufacturer of the Covered Product.
f) Issues arising as a result of non-operating or cosmetic deterioration that do not affect the functionality or operation of the Covered Product.
g) Any issue occurring prior to the commencement of the WSA or after its expiry.
h) Product(s) with removed or altered serial numbers. This limitation of liability applies in all circumstances i.e. when damages are sought, a claim made under this limited WSA or as a tort claim (including negligence and strict product liability), a contract claim, or any other claim. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised Cashify/ its representative of the possibility of any such damages or even if such possibility was reasonably foreseeable.
3. MAXIMUM LIABILITY
The maximum amount payable by us under this WSA will be the Purchase Price of your product as mentioned on the Cashify’s invoice.
In the event that we make payments for repairs or replacements or for Gift Cards reflecting the replacement cost of an item of equal or equivalent features and functionality, which in the aggregate, are equal to the Coverage Amount, the WSA will be considered as fulfilled and we will have no further obligations, notwithstanding any outstanding term of the Service Agreement.
4. GENERAL
a) To avail the limited warranty coverage/benefits, the consumer must register his complaint through our helpline number (9330303035). A pickup & drop will be organized after verifying the issue in detail in case there is no local service centre. If directed to the service centre, customer will be provided with a unique ID for carry-in services.
b) The consumer must provide the IMEIprovide IMEI number of the handset, so as to establish the validity of the warranty period as stated above.
c) The consumer must share the front, side & back images of the handset before packing for pickup and if required, need to showcase the issues faced through video recording. Guidance for video creation will be provided by our helpline executive.
d) We may subcontract the services provided under any Cashify WSA without notice to the Customer.
e) In the event of repairs of any part/s of the unit, this WSA will thereafter continue and remain in force only for the unexpired period of the WSA. The time taken for repair and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.
f) This Agreement is the complete and exclusive agreement between Cashify and Customer relating to the subject matter hereof. Retailer is not a party to this agreement and hence bears no liability regarding this agreement. Any statements or representations made by resellers, ASPS or others that are inconsistent with this Agreement shall not be binding upon Cashify. No amendment or modification shall be binding unless made in writing and signed by an authorized representative of Cashify.
g) We shall not be liable for delay in furnishing or failing to furnish service if such delay or failure is caused by an act of God, strike, governmental action, non-availability of spare parts or any other cause beyond Cashify’s control.
h) Any disputes arising in connection with this WSA shall be governed by the laws of India. The courts of Delhi shall have the exclusive jurisdiction over disputes arising hereunder.
i) All rights reserved with Cashify.