Yes. Your data is safe when you exchange your old device with Cashify. We do not access any of your personal data while inspecting your device. Our trained buyback specialist will also perform a complete reset of your old device to factory settings which will erase any of your saved data. Hence, we recommend you to back up your device before exchanging them. However, we also suggest you remove/delete your personal data from the exchange device.

Yes. In the exchange program, you paid the full amount of your new device. Hence you may cancel the exchange if you wish to keep your phone with you. You may also cancel the exchange at the doorstep if the final re-quoted price basis of your device condition is not agreed by you.

Your exchange order will be created on Cashify exchange app/web and the status can be tracked on the same application/website. However, the buyback specialist will reach out to you on call before being present at your doorstep.

No. For a single purchase, you may exchange only 1 device at a time.

Cashify will make up to three (3) attempts to pick up your exchange device within a seven (7) day period. If the device is not handed over within this timeframe, the exchange order will be cancelled.

From the moment your new device is delivered, and an exchange order is created, your old device will be picked up within 2 to 7 days. The entire device inspection and exchange process takes approximately 30 minutes at your doorstep.

In exchange, an expert buyback specialist from Cashify will visit your doorstep to inspect your device. They will perform end-to-end physical and functional inspection of your device in your close vicinity. This allows maximum transparency and offers the best possible value for your exchange device.

Please note that the exchange service availability is based on the PIN code you enter. If you are unable to exchange your device, it could be simply because exchange is not available in your PIN code or the brand/model of your device, or its condition may not be accepted for exchange.

You will be able to find the IMEI number of your device by dialing *#06#.

Changing the Exchange device IMEI/ PIN code/address is not allowed after placing the new device order.