Vivo is making its place in the smartphone segment quite remarkably in the past few years. But now, it has introduced Vivo X Care, an exclusive program designed to offer hassle-free service to its valued X-series customers. It comes with an aim to enhance the customer experience. As part of the program, all X70 series customers can now avail services like virtual live demo sessions, home delivery of products, and repair at the customer’s doorstep. In addition, the program will run at all 600+ of its’ service centres in India.
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Vivo X-Care Plan: What it offers
In this Care Plan, the customers will receive help from a dedicated Vivo expert who will ensure end-to-end assistance. They will also connect with an expert over a call or virtually for help with products and services. One can simply do so by messaging their State and Pin Code to the helpline number.
Furthermore, as part of the after-sales services, the customers will benefit from services like- 24 x 7 Dedicated Calling Support. It will allow premium customers to get on-call directly with an agent. There will be an ‘exclusive counter’ at Vivo service centres to ensure speedy support to X-Series consumers. In addition, to make the consumers’ experience even more delightful, the X Care initiative also provides repairs at the customers’ doorstep in multiple cities. For instance: Ahmedabad, Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, Mumbai, and Pune.
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Customers can reach out to the nearby authorized service centre to avail the offer or they can contact the brand at the helpline number. You can book an appointment within 30 km. However, if the range is beyond 30 km then a customer is offered Pickup & Drop services. Although the most interesting part of this plan is that any customer can avail of this service up to three times for free for one IMEI number. After that, the customer will pay only Rs 500 per visit.
Sushmita Choubey
Marketer to the core, a writer from the soul. Engineer and an MBA turned budding tech writer - dabbling her hands in all genres of writing from tech to fiction. If not writing, you will always find me reading anything and everything. Otherwise, you will find me learning new languages.