Frequently Asked Questions

Using coupons, you can earn extra money to sell your device. This will be paid via the payment method you select (Instant Cash, Bank Transfer, Vouchers, Wallets)

• Coupons are redeemed by entering coupon codes on the order page once you are shown the price quote for your device.
• Feed in the coupon code in the coupon box and hit Submit.
• If verified, your price quote will be updated.

The Bank Transfer payment method involves Cashify making the payment for your used device directly to your bank account. Cashify’s agent will verify your device’s condition with the information you provided and initiate the payment via an instant transfer to your bank account.

After the transaction completes successfully, Cashify texts you an OTP. This OTP is to confirm that the exchange has occurred, after which the transfer is made to your account by our representative.

The Instant Cash payment method, refers to Cashify making the payment for your device in cash. The Cashify agent will be handing you the cash payment for your used device at the time of the pickup. Before completing the payment, the Cashify agent will verify the condition of your device with the information you submitted at the time of scheduling the pickup.

There are other payment options too – such as bank transfers and wallets which are supported by Cashify.

After a successful transaction, Cashify will text an OTP (one-time password) to your registered mobile number. This OTP is to confirm that the exchange has taken place, following which the cash payment is made to you.

Payments are initiated instantly after you share the OTP with the Cashify agent. After the OTP authentication is successful, your payment is processed via your selected payment method:

• If you picked Instant Bank Transfer, the payment is initiated from Cashify’s end immediately after the sale. The payment will be made to the account number you’ve provided on your Cashify profile. A delay may occur due to bank timing restrictions or technical errors. We will share a transaction number or additional identifiable information with you for confirmation.

• If you haven’t received your Voucher payment, this may have occurred if you provided an incorrect mobile number. Vouchers are sent to the mobile number stored on your Cashify profile. If you haven’t received your voucher instantly, get in touch with Cashify’s customer care by emailing us at support@cashify.in or chat, and we’ll be happy to help.

• If you picked Wallet payment, the payment will be made to your e-wallet account.

Before your device sale is complete, the Cashify agent will verify the condition of your phone against the details you originally provided. This is to determine that the price originally quoted to you is the best price for your device. This verification will involve:

• Checking the device’s screen,
• Battery life,
• Speakers,
• Cameras and
• Other components – chargers, disk drives (for laptops), if any

If there is a difference between the conditions specified by you and the phone’s condition at the time of pickup, the final amount paid to you may change. The change depends on the condition of your device. Rest assured – it will remain the best (and fair) price for your device in its condition.

You have complete control over the transaction as a Cashify customer. You have the option to cancel the sale, reschedule it, or even decline our price at any time. If there is a difference between the price offered to you and the one quoted by us, it could be due to one of the following causes. If you are unhappy with the price, you can cancel the deal at any time. However, we’d like to point out that your device’s price is likely to be the best and most reasonable on the market!

Following the completion of a sale, Cashify receipts are automatically generated and emailed to the purchaser at their registered email address. They could be delayed owing to technical issues or:
1. You must have entered an incorrect email address in our records. 
2. You must have not provided an email address to Cashify.

Your device’s value depreciates over time owing to a multitude of causes. Its age, the value of the brand, and supply and demand. Certain brands may fast lose resale value, but practically all devices will lose part of their worth as they age. Damaged or malfunctioning parts will also have an effect on the price quote you obtain. 

Once you have selected your device, filled in details about its condition, warranty, and other parameters, Cashify will offer the best available price quote for the device. After you decide to proceed with the sale, fill in your pickup address and the time.

• Now, schedule your pickup by selecting the date and the time of the day.

Once done, hit Confirm, and choose your Payment mode – where you can select between Bank Transfers, Vouchers, or Wallet Transfers.

After our agent arrives at your doorstep for the pickup, a physical inspection of the device is required to complete the sale. This inspection seeks to verify:

• The condition,
• The quality, and
• The warranty of your device.

If the results of our inspection do not match the details shared by you, the amount paid may be lower than the value originally quoted. We assure you that it will remain the fair, competitive quote that Cashify consistently offers.