When you proceed to exchange your device, you will be requested to enter your current PIN code. This will check availability of exchange service in your area and re-direct you accordingly.

Cashify picks up your old device at least 24 hours after the delivery of your new Pixel device. This gives you time to back up your data directly to your newly purchased device.

In the exchange program, an estimated device value will be determined at the time of placing the exchange order. However, the final device exchange value will be determined by the pickup agent post detailed evaluation. This evaluation checks the functional and physical condition of your device in depth.

You can exchange your working smartphone using the exchange program. The models that are currently supported will be available in the device selection list. You will be asked to enter your PIN code and IMEI number to confirm the eligibility of your device for exchange. If you do not see your device in the drop-down list, it means it is not eligible for exchange.

The exchange program for mobile devices allows you to receive your new phone first and then trade in your old device at a later point, typically after you’ve had a chance to transfer your data and set up your new phone.

Here’s a breakdown of how it generally works and its key aspects: 

1. Select a new device and indicate that you want to trade in an old device.
2. Initial valuation: You’ll answer a few questions about your old device’s make, model, and general condition to get an estimated exchange value.
3. Purchase the new device: You pay for the new device, without an instant discount based on the estimated exchange value.
4. Delivery of the new device: Your new phone is delivered to you.
5. Old device pickup and final inspection: After you receive your new device, you will get 2 intimations:
   1. You will receive a text or WhatsApp message from Cashify asking you to confirm your preferred mode of payment for the old device. Click on the link and login from the same mobile number used to place an order with Google Store. You need to select your payment method in the Cashify portal to proceed with the exchange device pickup. Note: If you fail to select a payment method within 7 days, your exchange might be cancelled. If you do not see any message after 2 days of receiving your new device, contact Cashify or Google support.
   2. Once you update the preferred payment option, a representative from Cashify may contact you to schedule a pickup of your old device. You may also reach out to Cashify customer support (Email: exchange@cashify.in or Mobile: 7428698972) to reschedule your pickup. During this pickup, they will physically inspect your old phone to verify its condition against what you initially declared.
6. Final valuation and payment: Based on the physical inspection, the final exchange value is determined. If the condition matches, you’ll receive the estimated exchange value (usually via UPI or bank transfer) on the spot or soon after. If the condition differs, the value might be re-quoted. You have the option to accept the new quote or decline the exchange and keep your old phone.

The exchange program enables you to upgrade your old smartphone for a new phone. Brands can offer exchange bonus and additional value for certain exchanges as determined by the respective brands. Your device must be in working condition, power on, no cloud, finance, security, country, network locked, or an activation lock in place.

If you encounter an error stating that your Amazon voucher has already been redeemed, please follow the steps below to report and resolve the issue:

1.  Please check your Amazon Pay balance, as the voucher might have already been redeemed. If the amount isn’t reflecting in your account, kindly follow the steps mentioned below.
2. File a complaint with the Cyber Crime Department at https://cybercrime.gov.in.
3. While filing the complaint, ensure that the complaint notice is submitted under Section 91 of the Cr.PC.
4. The Cyber Crime team will forward the complaint to police-inquiries@amazon.com.
5. Upon receiving the complaint, the Amazon team will share complete redemption details with the investigating Cyber Crime authority.

When it comes to selling your old mobile phone in a super easy and convenient fashion, you can trust none but Cashify. Here are three hassle-free ways.

1. On the Cashify website or app, under the Sell phone category, choose the brand name and model. Add a few details related to the phone to get the exact value. 
2. Schedule a doorstep pickup for your phone as per your preferred date and time slot.
3. Receive instant cash at your doorstep once the pickup is complete.

To delete your account please go through the following steps –

1. Open the Cashify App and tap on the profile icon at the bottom right
2. Select “My Account” then tap on “Delete My Account”
3. Confirm the “Deletion Request” through OTP sent on your registered mobile number
4. Account will be deleted successfully within 15 days
5. In case of any pending order(s), please cancel them first to proceed.

In such cases, please contact us by email at support@cashify.in. We shall respond to you within one business day and try to rectify the issue as soon as possible.