You got a new phone but are surprised that the call drops frequently, specifically in your device? As much as it feels fresh, fast, and exciting, there could be underlying software issues, sadly. You may be noticing network issues or sudden call cuts, and so you ought to wonder whether something is wrong with the phone. Or is it something else?
Let’s find out quickly what is causing the issue and how you can easily resolve it yourself before looking for a mobile repair centre.
Also read: How To Solve The Annoying Network Problems Of Moto Edge 40 Neo?
Why Do Call Drops Happen On New Phones?
Frequent call drops are a common issue, even in older smartphones where OS updates have stopped being released. But it can happen with new phones as well. There could be many reasons behind call drops. Here are the most common ones:
1. You Are Getting Weak Network Signal
You have to look around and notice if it’s just your device that is having the network issue. Some areas may not have strong network connectivity of your telecom service. Even the best phone can’t make clear calls in such cases.
2. SIM Card Issues
Sometimes, the SIM card may be old, damaged, or not properly placed in the SIM tray. A faulty SIM can lead to poor network connectivity. If you have been using your SIM for too long, you may consider changing it to esim.
3. Network Settings Not Updated
When you change phones, your network settings may not be updated properly. This can cause call drops frequently, call failures, or even no signal.
4. Software Issues or Glitches
The most probable reason why you may not be able to hold calls in your new device is that it came with a software issue that needs fixing. Sometimes, the phone’s operating system may have issues with network stability.
5. VoLTE or 5G Problems
If your phone is set to use Volte (Voice over LTE) or 5G networks, but your area does not support it fully, it might cause call drops.
Also Read: Best Ways To Solve Battery Drain Problem In Moto Edge 40 Neo!
How To Fix Frequent Call Drops On A New Phone?
Now that you may have figured out what’s causing call drops so frequently in your new device, it’s time to get to the fixes you can apply right now.
1. Move to an area with better network
This may sound like ‘meh’, but imagine if you are trying to catch a signal from a basement, or an elevator! There could be certain spaces in your home that don’t catch the signal properly. Move and check the signal bars at the top of your screen.
If this fixes your issue, it wasn’t a device problem at all. If not, move on to the next.
2. Restart Your Phone
Again, this may sound too simple, but restarting your phone can refresh the network connection. It’s the easiest and quickest step that has personally helped me a few times to regain connection.
3. Reinsert The SIM Card
- Turn off your phone.
- Take out the SIM card.
- Clean it gently using a soft cloth.
- Put it back properly in the tray and restart the phone.
Make sure the SIM card is not scratched or bent. If it’s damaged, you may need a new SIM from your carrier.
4. Check For Software Updates
- Go to Settings > Software Update.
- If there’s an update available, install it.
Manufacturers often fix bugs and improve performance in new updates. Keeping your phone’s software up-to-date is very important.
5. Reset Network Settings
This will clear out all saved networks, Wi-Fi passwords, and mobile settings, but it can fix many calling issues.
Here’s how:
- Go to Settings > System > Reset > Reset Network Settings.
After resetting, restart your phone and try making a call again.
Also Read: How Do I Get My iPhone Low Call Volume Back to Normal: Step-by-Step Guide!
6. Turn Off VoLTE or Switch Network Mode
Some phones may try to use 4G or 5G voice calls in areas where only 3G or 2G is strong.
Try this:
- Go to Settings > Mobile Network > Preferred Network Type.
- Switch from 5G/4G Auto to 3G/2G or just 4G only (depending on what your area supports).
8. Test The SIM In Another Phone
To rule out if the problem is in the phone or the SIM card, try using your SIM in a different phone. If it works fine there, then your new phone might be the issue.
Could This Be A Hardware Issue Too? Cashify Helps!
Feeling frustrated by a poorly functioning system is frustrating, but it’s not impossible to fix. If you have tried all the above things and it still didn’t make any difference, you might want to see if there is any hardware problem.
A damaged SIM card slot or motherboard problem could cause problems like frequent call drops. To be sure, you can consult with an experienced mobile phone repair technician. You can find the most skilled ones in Cashify.
Cashify, being the number one certified phone repair platform, provides the most efficient solutions, not without perks.
Benefits of Cashify Mobile Phone Repair
- Premium quality replacement parts
- Well-trained specialised technicians
- Free home pickup and delivery
- Book a time and date for our step service at your convenience. No extra charges
- One-day or instant repairs
- Occasional discounts
- Warranty on battery and screen repair. Check details
Just go to the Cashify website All> Repair> Find phone model> select issue> Book
Or download the Cashify app and select the purpose as ‘Repair’.
Don’t worry, you only make the payment after the repair is done.
Also Read: Why Does My iPhone 14 Reboot Randomly? Common Causes & Fixes
Final Thoughts
If your phone call drops frequently, you don’t have to wait for the important conversations to happen. Until you get it fixed either by applying the simple fixes mentioned or via professional means like Cashify, you can use various other means. Make wi-fi calls, Duo or WhatsApp calls.
For a permanent solution, rely on Cashify experts. Book your service today!
If you’ve just bought a new phone and don’t know what to do with your old phone, then here’s your answer. Sell old mobile to Cashify and get the best price for it. If you are planning to buy a new phone, check out Cashify’s refurbished mobile phones. You can get your favourite phone at almost half price with six-month warranty, 15 days refund and free delivery.
