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Understanding Cashify’s 15-Day Refund Policy: What You Need to Know


Cashify lets you return a refurbished device within 15 days for a full refund if you’re unhappy. This covers change of heart, performance issues, discrepancies with descriptions, and hidden damage. Remember, the policy has limitations, but Cashify prioritizes customer satisfaction and might offer alternative solutions even outside the 15-day window.

- Updated: 17th Apr 2024, 13:45 IST
  • 1
    What is Cashify’s 15-day refund policy?
  • 2
    Reasons to Avail Cashify’s 15-Day Refund
  • 3
    Making the Most of Cashify’s 15-Day Refund Policy
  • 4
    What if I miss the 15-day window?
  • 5
    Choose From a Range of Refurbished Mobile Phones
  • 6
    Verdict: Cashify’s Refund Policy Offers Peace of Mind

When purchasing a refurbished smartphone or device online, a clear and hassle-free return policy instills peace of mind. Cashify, a leading platform for buying and selling used electronics, understands this need and offers a reassuring 15-day refund policy. But what does this policy entail, and how can you make the most of it? Let’s dive deeper into the nuances of their return policy to help you make informed decisions when purchasing from Cashify.

Also Read: 5 Untold Benefits of Buying a Refurbished Mobile Phone

What is Cashify’s 15-day refund policy?

Simply put, Cashify’s 15-day refund policy provides a window within which you can request a refund if you’re not completely satisfied with your refurbished device. You have 15 days from the date of delivery to thoroughly test your device and initiate a return if needed. This generous time frame ensures you aren’t rushed into keeping a device you might have second thoughts about.

Reasons to Avail Cashify’s 15-Day Refund

Let’s look at some common scenarios where the 15-day refund policy comes in handy:

  • Change of Heart: Perhaps you’ve had second thoughts about the model, color, or storage capacity of the device within the 15-day window. Cashify understands that buying refurbished can sometimes lead to changing preferences.
  • Unexpected Performance Issues: If you encounter issues with the device’s performance that you weren’t aware of during the initial inspection, or that develop within 15 days, you can get your money back.
  • Device Not as Described: While Cashify strives for accuracy in their product descriptions, there might be discrepancies between the description and the actual condition you received your device in. The refund policy offers protection in those cases.
  • Significant Damages Overlooked: Cosmetic damages may be acceptable, however, you need to make the requests within 48 hours. There is exception wherein you are not satisfied with the look and feel of the device, within the 15-day period.

Making the Most of Cashify’s 15-Day Refund Policy

Here’s how to ensure a smooth refund process if needed:

  1. Check Eligibility: Not all product categories or issues are eligible for refunds under the policy. Cashify clearly outlines refundable scenarios in their policy terms. You can find these on their website or app.
  2. Initiate the Process Early: Don’t wait till the last day to begin the return. Contact Cashify’s customer support as soon as you decide, ensuring you don’t exceed the 15-day limit.
  3. Preserve Original Packaging: If possible, keep the original packaging and accessories that came with the device. This can streamline the return and refund process.
  4. Document and Communicate: If your reason for the return is due to damage or performance issues, take photos or videos for documentation. Clearly communicate these reasons to Cashify’s support team.

What if I miss the 15-day window?

It’s important to understand that Cashify’s 15-day refund policy is a timeframe they honor. If you miss this window, a refund might not be possible. However, that doesn’t mean all is lost. Here’s what you should note:

  • Warranty: Remember, Cashify provides a warranty on refurbished devices, typically for 6 months. If your device develops major issues during the warranty period (read the warranty terms carefully), you can still get it repaired or replaced.
  • Customer Focus: Cashify prioritizes customer satisfaction. Even if you’re outside the refund window, try contacting their support team if you have significant concerns and explain the situation. They might be able to offer assistance or explore alternative solutions.

Choose From a Range of Refurbished Mobile Phones

Now that you are well aware with the refund policy, let me tell you about the diverse range of refurbished mobile phones that you can purchase at Cashify.

  1. Head to the Cashify website or mobile app.
  2. On the home page, find the refurbished phone section and click on it.
  3. Choose from the list or search for the particular mobile phone that you are looking for.
  4. Enter the details and finally click on Buy Now.

Verdict: Cashify’s Refund Policy Offers Peace of Mind

Cashify’s 15-day refund policy demonstrates their commitment to customer satisfaction and their confidence in the quality of their refurbished devices. By empowering you to change your mind or return a device with unexpected issues, they’ve created a more comfortable buying experience. Their detailed policy terms also ensure clarity about eligible scenarios.

While it’s always preferable to avoid the need for a return, having this policy in place greatly enhances peace of mind when purchasing from Cashify. It eliminates some of the inherent uncertainty in buying refurbished electronics, letting you focus on finding the right device to meet your needs.

Also Read: Your Refurbished Mobile Phone Will Run Smoothly For This Timespan

Looking to buy refurbished phones at the best prices? Cashify is at your service. Choose from the diverse range and make a smart purchase.


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Highlights of the Story

  • Cashify is the leading player in the market to sell and buy refurbished phones.
  • You also get a 15-days refund policy with Cashify.
  • So, if you are wondering what is Cashify 15 days refund policy, find your answer here.